Refund Policy for MindOk (A product of Advertia Pvt Ltd)

1. Introduction This Refund Policy applies to the services provided through www.mindok.in, a platform owned and operated by Advertia Pvt Ltd. By using our services, you agree to the terms outlined in this policy. We are committed to ensuring your satisfaction with our services and have established this policy to address concerns related to payments and refunds.

2. Eligibility for Refunds Refunds may be considered under the following circumstances:

• Service Not Delivered: If the counseling session you booked was not delivered by the Provider due to their unavailability, technical issues, or other reasons beyond your control, you may be eligible for a full refund.
• Service Quality: If you are unsatisfied with the quality of the service provided, you may request a refund. Refunds in such cases will be evaluated on a case-by-case basis, and partial refunds may be issued depending on the nature of the complaint.

3. Non-Refundable Cases Refunds will not be issued under the following conditions:

• Change of Mind: If you choose to cancel a session or service after booking but before it has taken place, a refund will not be issued unless covered by the conditions stated in the "Cancellation Policy."
• Late Cancellations: If you cancel a session within a period shorter than 24 hours before the scheduled time, or if you fail to attend the session, you will not be eligible for a refund.
• Completed Sessions: Once a session has been completed, refunds will generally not be provided unless there are exceptional circumstances as outlined above.

4. Process for Requesting a Refund To request a refund, you must contact our customer support team at support@mindok.in within 7 days of the scheduled session date. Please include your booking details, reason for the refund request, and any supporting evidence.

5. Processing Time Once a refund request is received, our team will review it and provide a response within 7-10 business days. If approved, the refund will be processed using the original method of payment within 14 business days.

6. Contact Information If you have any questions or concerns about this Refund Policy, please contact us at support@mindok.in. Our team is here to help and ensure that your experience with MindOk is positive.

7. Changes to this Policy Advertia Pvt Ltd reserves the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page, and we encourage you to review this policy periodically.